Hi Grim,
The material change has already notably improved the durability of the current design, so it definitely does matter. A new design is on the roadmap, but this was the best solution for improving the units shipping out in the present and near future.
- Seth
New TrackClip Pro is better.
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- Posts: 1365
- Joined: Fri Jun 27, 2008 11:29 am
- Location: Corvallis, Oregon
Re: New TrackClip Pro is better.
Marketing Manager
TrackIR | OptiTrack
TrackIR | OptiTrack
Re: New TrackClip Pro is better.
Thanks for the reply Seth, I'm glad to hear a redesign is on the board. Looking forward to it.Seth Steiling wrote:Hi Grim,
The material change has already notably improved the durability of the current design, so it definitely does matter. A new design is on the roadmap, but this was the best solution for improving the units shipping out in the present and near future.
- Seth
Re: New TrackClip Pro is better.
Wish this was the version I received. The last one I got broke within a couple of weeks and I still don't know how. My failings with the Trackclip has forced me to use other face track software.
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: New TrackClip Pro is better.
Hello,
Have you created a ticket with us at help.naturalpoint.com? I would love to check on your warranty stratus and assist you with this.
Best Regards,
Have you created a ticket with us at help.naturalpoint.com? I would love to check on your warranty stratus and assist you with this.
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: New TrackClip Pro is better.
Not yet, it was a replacement from another breakage so I didn't know if anyone could help. Given how quickly this one broke I just gave up and I had no idea an updated model had come out.
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- Posts: 1365
- Joined: Fri Jun 27, 2008 11:29 am
- Location: Corvallis, Oregon
Re: New TrackClip Pro is better.
Definitely reach out to support. We'll replace it if within warranty, even if it's a replacement for a replacement.
Marketing Manager
TrackIR | OptiTrack
TrackIR | OptiTrack