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Motive doesn't start properly

Posted: Tue Jul 02, 2013 10:13 pm
by IsseiOgasawara
Hi

My motive frequently doesn't start properly.
When double click Motive icon, unorganized pane layout often appears.


[img:left]http://i41.tinypic.com/2wfsqci.jpg[/img]

I need to exit and restart motive many many times to start properly.
Is there any tips to solve this problem?

Thanks

Re: Motive doesn't start properly

Posted: Wed Jul 03, 2013 8:54 am
by NaturalPoint-Dustin
Hello,

Could you please tell me what version of Motive you are using? If you are not using the latest version on our website, could please update to the latest and let us know if the issue still occurs?

Re: Motive doesn't start properly

Posted: Wed Jul 03, 2013 10:25 pm
by IsseiOgasawara
Hello Dustin,

Thank you for your reply.
I'm using the latest version of Motive, but the problem still occurs.

[img:left]http://i43.tinypic.com/2yx3twn.jpg[/img]


Thanks

Re: Motive doesn't start properly

Posted: Fri Jul 05, 2013 4:01 pm
by NaturalPoint-Dustin
Thank you. Do the preset layouts in the top right corner work? Could I have you create a ticket with us at help.naturalpoint.com?

Have a great weekend!