Track IR startup issue on windows 8

[sotosev]

Hi,

Last month I install windows 8 x64 after getting a new bigger capacity SSD.

Everything works fine except a little problem with software (trackir5) not starting up automatic after windows boot! If I double click the TrackIr 5 shortcut program runs fine, no problem at all. Only, why can't start automatic after I boot my system and have to run it manually every time I run windows 8!
I have to say that I already tick the option to run in every time windows starts.

Any suggestion ?

[NaturalPoint-Dustin]

Hello,

I apologize for the inconvenience. We are aware of some customers experiencing this issue and are looking for a workaround. I will be able to keep you updated if you create a ticket with us at:

help.naturalpoint.com

Best Regards,

[Torbjoern]

Dear Sir,

have you been able to find a work-around on this problem? I've experienced it on Windows 8, 8.1, and 10 (all clean installs). I'm more than happy to help with more info on this issue from my local setup. Please let me know how to proceed

Sincerely

Torbjoern

[MikeWitham]

Torbjoern,

I have been fighting this issue behind the scenes and hopefully will have a solution soon. What I do have is a work around for the time being. Hit start, and type in Task Scheduler, once in there you just need to choose to create a basic task and set up SmartNav to run when the computer starts. I know it isn't perfect, but it should do the trick until I can get the software mended.

Regards,

[Torbjoern]

Thanks Mike.

Yeah, task-scheduling should be able to help me force through during startup.
Why didn't I think of that... Good idea

If you need any event-logs, system-info or want me to debug this further, don't hesitate to ask.

Best regards,

Torbjoern

[doublealpha]

Trackir not starting with Windows 10 either. I'll try the taskscheduler workaround. Thanks.

[MikeWitham]

doublealpha,

It should still work as a workaround, but there should be a more permanent fix inbound in not too long.

Regards,

[jjohnson241]

Please include me in the notification of a fix for the start up issue.
Win 10 x64.
Thanks

[MikeWitham]

Hello,

Please load the newest software from http://www.naturalpoint.com/trackir/downloads/ and it should resolve the startup issue. Please let me know if it helps.