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Error contacting update server

Posted: Thu Sep 12, 2013 2:54 am
by Swiso
Hello !

Today I saw the red icon that come when a game profile is available.
I selected the "Check for Game Update" button and I always receive this error message : An Error Occurred while contacting the update server. The error was: Data not valid"
See the attachment.
Any reason for that ?
Possible solution ?
I uninstalled TrackIR 5 software and re-installed, but this problem remain.
Thanks

Re: Error contacting update server

Posted: Thu Sep 12, 2013 3:01 am
by nasz
same here

Re: Error contacting update server

Posted: Fri Sep 13, 2013 10:14 am
by NaturalPoint-Dustin
Hello,

Thank you for submitting the error. It should be resolved. If you are still experiencing problems with this let us know.

Regards,

Re: Error contacting update server

Posted: Tue May 27, 2014 12:48 pm
by Odyssey
I am having the same issues.

Sorry to dust of the old thread. But It wont connect so I cant get the Elite Dangerous game update.

Any help?

Re: Error contacting update server

Posted: Wed May 28, 2014 11:33 am
by MikeWitham
Hello,

There was an issue yesterday and this morning with the game update list. It has since been resolved. If you open the TrackIR software and check for a game update, it should download correctly.

Best regards,