hi i brought a track IR 5 on March 10, 2013 the arm that extends from the track clip pro is very lose
and will not stay in position what do i do please.
the fact that it moves from side to side as well leads me to believe that the clip is broken inside as is in the process of falling off.
i got this as a replacement for MY track IR 4 which the track clip broke aswell (it was over a year old , this one has lasted 6 months i have sent a email to your help desk and i hope i can get this resolved as this was expensive for me what with shipping to denmark and then having to pay taxes on it.
track IR 5 arm broken
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: track IR 5 arm broken
Hi Wolfy,
Has this issue been resolved for you through our help desk?
Best Regards,
Has this issue been resolved for you through our help desk?
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav