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track IR 5 arm broken

Posted: Tue Oct 29, 2013 2:45 pm
by wolfy
hi i brought a track IR 5 on March 10, 2013 the arm that extends from the track clip pro is very lose
and will not stay in position what do i do please.
the fact that it moves from side to side as well leads me to believe that the clip is broken inside as is in the process of falling off.
i got this as a replacement for MY track IR 4 which the track clip broke aswell (it was over a year old , this one has lasted 6 months i have sent a email to your help desk and i hope i can get this resolved as this was expensive for me what with shipping to denmark and then having to pay taxes on it.

Re: track IR 5 arm broken

Posted: Thu Oct 31, 2013 10:16 am
by NaturalPoint-Dustin
Hi Wolfy,

Has this issue been resolved for you through our help desk?

Best Regards,