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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackClip Pro Arm sensor arm broken

by MikeWitham » Wed Nov 12, 2014 5:05 pm

MrLB,

Though I don't work for flightstore, so I don't know their inventory situation. It is unlikely that they would have any of the old models in stock. I wish I had a better answer for you, but I cannot give you a guarantee.

Regards,
Mike Witham
TrackIR Product Manager
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by MrLB » Thu Nov 13, 2014 7:51 am

thanks
MrLB
 
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by arenas » Fri Nov 21, 2014 5:05 am

hi..I want to buy TrackIR 5 Pro clip in Turkey,the company name is Softcode Software.I wonder that TrackIR Pro clip is a new version or not.The seller company says that , they have imported Track Clip Pro's one month ago.CAn you help me?
arenas
 
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by Seth Steiling » Fri Nov 21, 2014 10:47 am

That should be one of the latest versions, arenas.
Marketing Manager
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by Omar » Sat Jan 16, 2016 1:41 am

Hi,

Could anyone tell me when was the redesigned TrackClip Pro put into production?

Thanks
Omar
 
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by MikeWitham » Mon Jan 18, 2016 1:28 pm

Omar,

It should have been towards the end of 2013. Is there something we can help you with?

Regards,
Mike Witham
TrackIR Product Manager
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by GMFM » Sun Nov 20, 2016 2:45 pm

Hi,

I have been aware of how delicate this unit was since I bought it. I have been as careful as one can be but the inevitable happened. Of the two prongs that hold the leds', one has broken and now it won't stay in place.

Could I please get some assistance on how to go about it to get it repaired or replaced. Needless to say, it is out of warranty, but I would it thought that as it is either design and/or manufacturing fault, I may be considered.

Thank you.
GMFM
 
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by MikeWitham » Mon Nov 21, 2016 12:50 pm

GMFM,

Please contact our support department directly by going to help.naturalpoint.com.

Regards,
Mike Witham
TrackIR Product Manager
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