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Can not open recorded .avi video file

Posted: Tue Dec 10, 2013 2:18 am
by frwi
I've recorded a video during a take with S250e cameras by right clicking on a camera and select 'reference'.
The filename after exporting is 'Take 2013-12-09 6.21pm.avi'

If I try to open it in Windows 7 I get the following error message:
Windows Media Player encountered a problem while playing the file.
and Im send to the following Mircosoft page:
http://windows.microsoft.com/en-us/windows7/c00d11b1
Do I have to install a special codec or an alternative video player?

Thank you.

Re: Can not open recorded .avi video file

Posted: Tue Dec 10, 2013 11:36 am
by NaturalPoint-Dustin
Hello Frwi,

Could I have you create a ticket with us at help.naturalpoint.com

I would like to download the AVI file you have created and test this out on my computer here.

Best Regards,