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Camera not tracking

Posted: Sat Jan 11, 2014 9:57 am
by dancd
Sir, I have been using Tracker IR5 pro without any problems since it was launched. Now I have lost tracking ( right LED ON- left LED off ). I have followed the trouble shooting features a number of times without success, your comments would be appreciated.

Re: Camera not tracking

Posted: Mon Jan 13, 2014 1:06 pm
by MikeWitham
Hello dancd,

I would like you to create a ticket with me at help.naturalpoint.com. I need to look into the issue a little more and may need information (serial number, order number, etc..) that I don't want posted on the forums.