TrackIR "USB DEVICE NOT RECOGNISED"
Posted: Fri Oct 24, 2014 11:58 am
Hallo
I have a problem with the TrackIR device. It is not working :/
I think I've made the mistake to connect Track IR before installing the software.
I tried this:
But it doesn't work 
Wel I don't know what to do know. I have Windows 7.
I tried it on my laptop in the right way and it works.
So do you have any idea what I can try?
Thank you in advance.
Greez Rok
I have a problem with the TrackIR device. It is not working :/
I think I've made the mistake to connect Track IR before installing the software.
I tried this:
Code: Select all
Solutions
If you connected the TrackIR unit before installing the software, do this:
1a. Shut down the software and wait 30 seconds. Unplug the TrackIR unit from your USB port. Then plug the TrackIR back into your USB port, wait another 30 seconds and restart the software.
1b. Right click on My Computer. Go to Properties. Go to the Device Manager. Double click on NaturalPoint Devices. If you see a device listed as TrackIR 3, 4, or 5 then this is not the problem.
1c. If you see a device listed as unknown or has a yellow and black “?” next to it, remove/uninstall that device. Disconnect the TrackIR unit and reboot. After system restarts, unplug all extraneous USB devices except the keyboard and mouse. Uninstall the NaturalPoint software.
Reboot two times. When the system restarts the second time, install the software again.
Reboot. After the system comes up, reconnect the TrackIR unit. The camera should now be recognized and the Found New Hardware Wizard should start. Install the software drivers accordingly
Additional Solutions - System Restore
If step (1c.) did not work, then you can try restoring your system to an earlier time period.
If there are no unknown USB devices in the device manager, unplug the camera and then uninstall the software; otherwise, remove the unknown USB device first, then unplug the camera and uninstall the software.
Perform a system restore to a time before you had your problems. This will clear your registry and reset your system to that day. Any installations of software or hardware since this date will need to be reinstalled again. Once the restore is done and system reboots, unplug all extraneous USB devices. Leave Mouse and Keyboard plugged in.
Reboot a second time.
Now begin the installation of the TrackIR from scratch.
Install the software first. Use the latest version from the download section of our website.
Plug in the TrackIR unit. The found new hardware wizard should start. Follow the installation instructions at the beginning of the manual. Wel I don't know what to do know. I have Windows 7.
I tried it on my laptop in the right way and it works.
So do you have any idea what I can try?
Thank you in advance.
Greez Rok