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TrackIR5 crash issues

Posted: Thu Dec 25, 2014 10:19 am
by BUNS
Was very excited to find a new TrackIR in the house this morning, however I am unable to get it working. I downloaded what was listed as the 5.2.2 final build of the software and had no trouble installing it. The program runs fine if my TrackIR/TrackClipPro are not plugged in, however as soon as I plug in the device on any USB port the program crashes on startup. When it crashes, it displays "TrackIR v. 5.2.0.200" has stopped working, which wouldn't be the most recent version? I can't seem to update TrackIR, and I'm guessing this is an issue with my video card (it's an ATI), however I don't use Catalyst so I can't disable triple buffering.

For what it's worth, I'm playing on an ASUS g73jh gaming laptop, which suffers from a lot of driver issues.

I would really appreciate some assistance! Want to get tracking ASAP!

Re: TrackIR5 crash issues

Posted: Mon Dec 29, 2014 3:55 pm
by MikeWitham
Hello,

You can download our latest software directly from this link.

http://media.naturalpoint.com/software/ ... .Final.exe

Do you get any errors when it crashes? What does it say about the camera in the device manager?

Regards,