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no lights showing after loading

Posted: Mon Aug 24, 2015 6:47 am
by cam4446
On start up, lights come on for a second then go off? I have changed all power saving and opened usb roots and unticked. Ihad this once before an solved by adding a 4 way hub ,but it does not work on this instance. Although does still work on a Win7 pc. I am running Win10

Re: no lights showing after loading

Posted: Wed Aug 26, 2015 3:38 pm
by MikeWitham
cam4446,

Does it run if you start it after start up? Do the drivers show up correctly in Windows 10? Did you do a clean install, or an upgrade to Windows 10?

Regards,

Re: no lights showing after loading

Posted: Thu Aug 27, 2015 3:17 am
by cam4446
Hi
No it does not work launching at any point. If lauched after start up the camera lights remain unlit ,"no data". This was an ugrade from 8.1 . It had been problematic , hence the workaround. I reloded from disk post upgrade in an attempt to start again. I am tetraplegic soo need others to facilitate any suggestions you have.

Re: no lights showing after loading

Posted: Fri Aug 28, 2015 4:44 pm
by MikeWitham
cam4446,

Occasionally the upgrade to Windows 10 really messes with out driver profile, but this could also be power or hardware related. I would like you to start a ticket with me at help.naturalpoint.com. There are a few troubleshooting steps I'd like to take that I can discuss with you there.

Regards,