forums.naturalpoint.com

Just got my TrackIR unit. Downloaded latest 5.2.2 software and installed, but I get it coming up as a "unknown device" in Device Manager on my Windows 8.1 x64 PC. I tried several re-installs to know avail.

It seems to be the optional USB drivers are not installing. I notice that there is never a "C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64" folder, so I can't even manually install the drivers even if I wanted to.

You helped someone else out with a similar problem...

https://forums.naturalpoint.com/viewtopic.php?p=59221

...but you didn't detail the fix.

Any help welcome.

Best Regards, David.

David,

The first solution I would have you test is to unplug the camera, uninstall the software, uninstall the drivers, delete the installer and then reboot. Once rebooted, I want you to download an older version of the software and then right-click the installer and run as an administrator. I would suggest using this version to test the solution:

http://media.naturalpoint.com/software/ ... .Final.exe

If that doesn't resolve the problem, I ask that you create a ticket with me at help.naturalpoint.com.

Regards,

Hi Mike,

Yeah, that worked.

After installing 5.1.3 I had a Drivers folder now. I manually tried to install the drivers through Device Manager and got the whole "unsigned driver" issue so I had to temporarily disable Windows from complaining but it all worked in the end.

Thanks very much for your help. Works great in X-Plane.

Cheers, David.

ozyPatto,

Glad to hear that it is working. I'll have to look into what is causing the problem.

Regards,

Hi Mike

I am having the same problem. Would you mind telling me how to locate and delete the drivers? Apologies for asking such an obvious question. Detailed instructions would be most appreciated.

Also, I am using Windows 10 - and when I go to run the installer, it brings up a RUNDLL error - saying something like: there was a problem starting C:\Program The specified module could not be found. Can you throw any light on what this might be about?

Thanks

Simon

Further to my last post ... I see in the Uninstall a Program Section that there is an entry saying TrackIR5 - but no logo and no details and when I try to 'uninstall' - it gives the same message (mentioned in previous post) ... There was a problem starting c:\program ...

Hope this information is of some use.

Regards

Simon

Hello

I am having the same problem (drivers not installed) and wonder if you can please provide additional information (on uninstalling older drivers, etc.). For example, what is the location of the drivers - and are there any particular steps to be taken to ensure a complete uninstall.

Finally, I attempted to unistall trackir - but have been left with a 'remnant' entry in the programs list for uninstalling programs on Windows 10. I cannot make any change to the entry as when i attempt to do so, it bring up an error: "RunDLL - "There was a problem starting C:\Program The specified module could not be found." I wonder if you have any advice about if this is having an effect.

Thanks for your advice,

Regards

Simon

nyundungma,

Did you find the solution to this problem? If not would you please create a ticket with me at help.naturalpoint.com?

Regards,