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I've been using my TrackIR 5 for years now and I have been able to resolve any software/light source/game issue that have come up but I can't seem to get the camera to see my track clip or any ir/light source at all. This started yesterday 10/19, I had been playing each night the week before with my ArmA 3 group. Sunday night we had a big event and it worked flawlessly as usual, I accidentally left it on overnight which I sometimes do......but I always pause it. Monday afternoon I was testing something on my game and it was not working, as I usually do I Enabled/Disabled it via ArmA 3 options...didn't work. I quite my game/steam/TrackIR, started just TrackIR back and the camera isn't picking up my track clip, looked at the track clip, nothing different, tried some things...nothing. I have some light coming through my house that the camera will sometimes pick up with the blinds open....so I tested that but the camera sees nothing. The status light on the bottom-right is green so the software has detected the camera but no red shows on the camera panel with my track clip or any other light source. Tried all the usual things, unplugged it, re-installed software, updated games list (pointless), updated software (already up to date), repaired it, it shows up in device manager correctly, adjusted track clip more, waited till dark to test again. I exhausted all the options I know and the camera is still not picking up any light sources. Really love the product and will most likely get another one if this is broken but please help if you have other options.

Thanks,

Jeff

Jeff,

I have a few things I'd like to test, would you please create a ticket with me at help.naturalpoint.com so we can run through the best possible solutions?

Regards,