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TrackIR update
Posted: Thu Dec 24, 2015 3:39 pm
by Joseph Wilbert
I updated my TrackIR software and now it doesn't work! Is this some kind of cruel Xmas Eve joke?
What's the fix?
Re: TrackIR update
Posted: Mon Dec 28, 2015 5:14 pm
by MikeWitham
Joseph,
There was no joke with our last update. Could you elaborate on the issue you are having? I see that you have also created a ticket with us through our helpdesk and we will work through there first.
Regards,
Re: TrackIR update
Posted: Tue Dec 29, 2015 5:37 am
by Fish40
Having same problem. 5.22 worked flawlessly. Can't seem to get 5.3 to track correctly. Never any problems until this latest update. Back to 5.22 for now.
Re: TrackIR update
Posted: Tue Dec 29, 2015 4:33 pm
by MikeWitham
Fish40,
Would you be able to elaborate on how it isn't tracking correctly for you?
Regards,
Re: TrackIR update
Posted: Sun Jan 03, 2016 5:31 am
by Pinhead31
I updated my TrackIR software and now it doesn't work! Windows10 I'm lost with out my trackir5 help????
Re: TrackIR update
Posted: Mon Jan 04, 2016 3:10 pm
by MikeWitham
Pinhead31,
Could you please let me know more about the problem you are having? Is it not starting up? Is the device not recognized by the software? Is the device not recognized by the PC? Is it not working in a game, but working in our software?
Regards,
Re: TrackIR update
Posted: Tue Jan 05, 2016 11:48 am
by Joseph Wilbert
The software is finally updated and working fine. Many thanks to Mke for the exceptional technical support.
Re: TrackIR update
Posted: Wed Jan 06, 2016 8:47 pm
by Guy D
Could I have some help also? It's great that the software works great for the OP, but mine is not working at all - No device detected!
Re: TrackIR update
Posted: Thu Jan 07, 2016 3:15 pm
by MikeWitham
Guy D,
I sent you a suggestion on your helpdesk ticket. Please let me know if that resolved your problem.
Regards,