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Template not showing in advanced settings graph

Posted: Wed Dec 30, 2015 10:39 pm
by DD_APHill
Hi,
I am running Track IR 5 with 5.3 software. I am confused as to why I don’t see anything on the graph as shown in my screenshot. I don’t seem to be able to select a template from the drop down template menu. I have selected the profile One: One.
I’m pretty sure it’s something I do not properly understand. Can someone enlighten me as to what I am missing?
I would like to understand that graph and how to size it, center up the lines that normally appear when using a profile and so forth.
Thanks for any help
TIR.jpg
TIR.jpg (68.03 KiB) Viewed 4126 times
Abbott vid.jpg
Abbott vid.jpg (49.35 KiB) Viewed 4126 times

Re: Template not showing in advanced settings graph

Posted: Sun Jan 03, 2016 9:19 pm
by DD_APHill
Any TIR developers out there that maybe could help me out here?
Thanks

Re: Template not showing in advanced settings graph

Posted: Mon Jan 04, 2016 2:29 pm
by MikeWitham
DD_APHill,

Sorry about the delay. I had a personal issue take me out of the office at the end of last week. There is a fix in progress, but if you would like a work around prior to that please reach out to me at help.naturalpoint.com.

Regards,

Re: Template not showing in advanced settings graph

Posted: Wed Mar 30, 2016 6:14 am
by hsth
Hello,

At the moment I've version 5.4.1.26786 installed but still no templates for the axis. Is the fix coming soon?

Regards,

Huub.

Re: Template not showing in advanced settings graph

Posted: Wed Mar 30, 2016 12:46 pm
by MikeWitham
hsth,

Did you do an in place update or did you remove the old version and do a clean install on the new version? This is the first time I have heard about the templates being missing on the newest version. If you would like to create a ticket with me at help.naturalpoint.com I can send you the files and instructions on where to place them.


Regards,

Re: Template not showing in advanced settings graph

Posted: Thu Mar 31, 2016 12:53 am
by hsth
Thank you for your reply. I've created a ticket.

Regards,

Huub.