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Track IR not working since Windows 10 update
Posted: Thu Jan 07, 2016 6:35 pm
by TheAtomiser
So I recently updated Windows 10 and now the track ir camera is listed as an unknown device on my list of devices. I've tried everything from reinstalling the software to plugging the device in and out again to trying to get windows to detect the driver all to no avail.
I'm using 5.3.0
Anyone know a fix for this problem?
Re: Track IR not working since Windows 10 update
Posted: Fri Jan 08, 2016 11:27 am
by MikeWitham
TheAtomiser,
I want you to unplug the camera, uninstall the software, uninstall the drivers, delete the installer and then reboot. Once rebooted, I want you to download the installer again and then right-click it and select "Run as administrator". If this does not resolve the issue, please start a ticket with me at help.naturalpoint.com.
Regards,
Re: Track IR not working since Windows 10 update
Posted: Fri Jan 08, 2016 5:35 pm
by SpeedKiller
Did everything suggested couple times, also played around with the UAC abit... NOTHING WORKS IM DIEING TO FIND A FIX
Re: Track IR not working since Windows 10 update
Posted: Fri Jan 08, 2016 5:51 pm
by SpeedKiller
FIXEDfornow?: rename the TIRMouse.exe to anything and it starts...
Re: Track IR not working since Windows 10 update
Posted: Fri Jan 08, 2016 10:23 pm
by TheAtomiser
Great. This seems to have fixed it. Thanks for the repy.
Re: Track IR not working since Windows 10 update
Posted: Mon Jan 11, 2016 3:39 pm
by MikeWitham
SpeedKiller wrote:FIXEDfornow?: rename the TIRMouse.exe to anything and it starts...
I'm going to have to look into this, I can't imagine what would be causing that to interfere. Thank you for posting your findings.
Regards,
Re: Track IR not working since Windows 10 update
Posted: Tue Jan 12, 2016 9:59 am
by DayGlow
Same here, Windows 10 updated and no TrackIR along with unknown device in the device manager.
In the device manager I pointed it to the Naturalpoint folder and it installed the driver.