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Track IR 5 stopped working after 5.4.1 installation
Posted: Sat Feb 27, 2016 6:13 am
by Tito
Hello,
I just installed the 5.4.1. software and the device stopped working. This is the message I'm getting then I launch the software:
The software launches fine but doesn't detect my Track IR 5. Reinstalling it or plugging the device to another USB port has no change.
Any ideas?
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Mon Feb 29, 2016 12:33 pm
by MikeWitham
Tito,
Could you create a ticket with me at help.naturalpoint.com? I'd like to further investigate this error.
Regards,
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Wed Mar 09, 2016 10:03 pm
by Synergy
Let me know if you find a fix... I'm having the same problem. Uninstalled and went back to 5.3.0... still cant detect device. Works on my other computer so the hardware is fine.
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Fri Mar 18, 2016 6:59 am
by Charlie05
Same problem with Windows10 after installation of v5.41.
The software is launching fine, but with the message "No device detected".
Trackir 5 stopped working, and is not identified by the devices manager.
Installation is clean, with no parts of previous version.
Thanks for your help.
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Fri Mar 18, 2016 11:09 am
by MikeWitham
Hello,
If you move the TrackIR to a different USB port, does it re-initialize the driver?
Regards,
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Sat Mar 19, 2016 12:30 am
by avnut81
Im having the same problem with my TIR5 pro. please help
Re: Track IR 5 stopped working after 5.4.1 installation
Posted: Mon Mar 21, 2016 2:41 pm
by MikeWitham
avnut81 wrote:Im having the same problem with my TIR5 pro. please help
There is a blending of issues on this thread. Will you please clarify which problem you are having?
Regards,