Error while installing 5.4.2

[Cyberadje]

Hi Mike,

After installing And pluggin in my Trackir, I receive this error:

"An error has occurred:
Device communication error (268435457)

Details:
{"application":{"architecture":"x86","name":"TrackIR","settings":{"id":"5045834f-8416-47c6-bf1e-acbb75a959c7"},"version":"5.4.2.27545"},"devices":[],"environment":{"mid":"2382888321","os":{"architecture":"x64","name":"Windows","product_type":"0x00000001","service_pack":" (0.0)","suite":"0x00000300","sys_lcid":1043,"user_lcid":1043,"version":"10.0.10586"}},"payload":{"error_code":268435457,"error_device_serial":240306,"error_type":"device_communication_error"},"telemetry_id":"305cc2d1-1055-4164-bb76-c0dc3f079cb2","telemetry_type":"error_report","telemetry_version":1}"

If I uninstall the 5.4.2. software and reinstall the 5.2.2 it works like advertised.

Your help is much appreciated.

[MikeWitham]

Cyberadje,

Could you please create a ticket at help.naturalpoint.com I have a few questions about this error and your setup.

Regards,