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"rec" no "live" calibration process

Posted: Tue Mar 07, 2017 4:11 pm
by jennyfer_carri
 Hello everybody
I have a problem with the calibration, when I make click on start wanding button, motive shows a red rectangle that says: rec (no live: on top of the screen) and the cameras don't collect calibration samples with wanding process.

Re: "rec" no "live" calibration process

Posted: Wed Mar 08, 2017 2:36 pm
by steven.andrews
Hello jennyfer_carri,

Thank you for reaching out to the community regarding your calibration problems.

Could you please open a Support ticket with us at help.naturalpoint.com?
This will allow us to properly troubleshoot your issue together.

Best,
Steven
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Steven Andrews
OptiTrack | Senior Customer Support Engineer