Drivers are unavailable SmartNav 4

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nzalex
Posts: 2
Joined: Tue Feb 20, 2018 12:16 am

Drivers are unavailable SmartNav 4

Post by nzalex » Tue Feb 20, 2018 12:29 am

Hi. I have used these SmartNav for 8yrs. Brought a new 4 in 2015
I have installed SmartNav onto a new computer successfully. When I open the software it says that it could not find a SmartNav camera. When I go to 'device manager' it says that the driver is unavailable.

I believe I have tried everything, twice and don't know what the next step is. Do you have any suggestions ? Have you seen this problem before ? Anything would be helpful, thanks
Windows 10, 64 bit
SmartNav 4

Chris.Johnson
Posts: 47
Joined: Tue Aug 15, 2017 1:56 pm

Re: Drivers are unavailable SmartNav 4

Post by Chris.Johnson » Tue Feb 27, 2018 5:23 pm

Hello nzalex,

Have you tried to download the latest release of the SmartNAV software? If you are using an older download, it may not have the correct drivers included.

https://www.naturalpoint.com/smartnav/s ... loads.html

Please let me know if this helps.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

nzalex
Posts: 2
Joined: Tue Feb 20, 2018 12:16 am

Re: Drivers are unavailable SmartNav 4

Post by nzalex » Wed Feb 28, 2018 8:40 pm

Yes I tried that but didn't work. However I fixed the problem by reinstalling windows and starting again after a few other things didn't work .

I think I caused the problem because I plugged in the headmouse before installation of the software, and I think it automatically tried to install as a camera but it was the wrong drivers and I couldn't figure out how to go backwards . Thanks for your help

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