Windows 10 update deletes mouse driver.

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lillepunk8907
Posts: 1
Joined: Tue Mar 27, 2018 4:35 pm

Windows 10 update deletes mouse driver.

Post by lillepunk8907 » Tue Mar 27, 2018 4:56 pm

When my PC gets an update my SmartNAV is unable to connect and there' no updates for my drivers. I am curious will there be updates soon or should I go to a different company? ;) :)

joe.lee
Posts: 26
Joined: Thu Nov 12, 2015 10:57 am

Re: Windows 10 update deletes mouse driver.

Post by joe.lee » Wed Mar 28, 2018 9:20 am

Hello lillepunk8907,

Windows update can sometimes conflict with the device driver for SmartNav. If for some reason SmartNav driver is not registering properly, you can manually point it to the driver location (C:\Program Files (x86)\NaturalPoint\USB Drivers x64) from the Windows Device Manager. Or you could also get it resolved by uninstalling the NaturalPoint USB driver and re-installing it using the SmartNav installer, as you have already mentioned.

Regards,
Joseph Lee
NaturalPoint | Customer Support Engineer

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