Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackIRv5 not responding as soon as load up

by GuyverGamingTV » Thu Apr 05, 2018 12:54 pm

So my Track IR V5 will not load up, as soon as i launch i get a white box then not responding, worked fine on a very old patch. now it wont work on any patch available on this site.
if i try as soon as soon as i start up the pc it works now and then. not happy atm with this program.

im on windows 10 and running Nvidia graphics card.
Posts: 4
Joined: Fri Feb 09, 2018 2:13 pm

by Chris.Johnson » Fri Apr 06, 2018 10:12 am

Hello GuyverGamingTV,

have you tried updating your graphics card?

Please try doing a Full uninstall and reinstall of the software and see if that helps. You can follow these steps below:

1. Unplug the TackIR from your computer.

2. Remove TrackIR from add/remove programs

3. Remove NaturalPoint Drivers from add/remove programs.

4. Delete installer executable from where you saved it

5. Delete NaturalPoint folder from Program Files x86

6. Delete NaturalPoint folder from %APPDATA% location.

-C:\Users\[User Name]\AppData\Roaming\NaturalPoint

7. Reboot PC

8. Download the latest installer from website (

-The latest download will also have our latest USB Drivers.

9. Right-click and install as an administrator

10. Plug in TrackIR and verify that it is or is not working still.

Please let me know if this works for you, or if you have any questions on how to complete this.
All the Best,
Chris Johnson
Customer Support Engineer
Posts: 40
Joined: Tue Aug 15, 2017 1:56 pm

by GuyverGamingTV » Fri Apr 06, 2018 2:24 pm

Yup, done all that several times but will try again when I get 5 mins.

Graphics driver are up to date as fairly new card and have to keep them upto date for my recording/streaming software.
Posts: 4
Joined: Fri Feb 09, 2018 2:13 pm

by GuyverGamingTV » Mon Apr 09, 2018 6:11 am

ok after a little experimentation i have found the program stops TrackIR from working. for some reason Asus ROG's sonic studio breaks trackir. not sure why but that is what does it.
Posts: 4
Joined: Fri Feb 09, 2018 2:13 pm

by Neil Abrew » Mon Apr 09, 2018 1:24 pm

Interesting... noted. Thanks for getting back to us with the solution!
Neil Abrew
OptiTrack Marketing Manager // TrackIR Experience Manager
Neil Abrew
NaturalPoint Employee
NaturalPoint Employee
Posts: 2
Joined: Tue Jul 11, 2017 9:53 am

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