Device recognized but camera has no lights

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Goosehead
Posts: 1
Joined: Tue Apr 17, 2018 12:21 pm

Device recognized but camera has no lights

Post by Goosehead » Tue Apr 17, 2018 12:27 pm

My TrackIR5 shows as being recognized as a device in the software but the Camera has no lights and is not working
Any thoughts?

Chris.Johnson
Posts: 44
Joined: Tue Aug 15, 2017 1:56 pm

Re: Device recognized but camera has no lights

Post by Chris.Johnson » Mon Apr 23, 2018 4:16 pm

Hello Goosehead,

If you point your track clip at the camera, the left light should turn on. If it doesn't light up, there is a chance that the camera is seeing more reflections than just the clip. If you right click in the display and select camera view, this will be easy to see. The left light will light up when a Track IR supported game has been launched. Any screen shots of the problem would be helpful.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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