Track IR 5 USB Device Not Recognised

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Jason
Posts: 1
Joined: Mon Jun 11, 2018 2:03 pm

Track IR 5 USB Device Not Recognised

Post by Jason » Mon Jun 11, 2018 2:43 pm

The usual problem as reported many times before (Windows 7 64bit)
HOWEVER the usual process...
Uninstall/Uninstall Drivers/Delete natural Point Program Folder/Delete User Appdata
Followed by a fresh installation (install as administrator) and connect to USB rather than USB hub doesn't seem to work...

Its been a repeated problem - frequently if I leave Track IR running but not in use...it freezes, the program crashes and on a restart I get the dreaded "no device detected"

I'm loath to think its a hardware problem as it is a fault that has occurred regularly and has always previously been resolved by repeated multiple uninstall/install cycles...

This time however I can't seem to get it to work at all...multiple uninstall/install cycles and tried the device ib different USB ports...

Any thoughts?

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