forums.naturalpoint.com

Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint
https://forums.naturalpoint.com/

Problem my TRI and Windows 10

https://forums.naturalpoint.com/viewtopic.php?t=15748

Page 1 of 1

Problem my TRI and Windows 10

Posted: Thu Jun 14, 2018 2:46 am
by Mikki72
After the last update of Windows 10 Version 1803, my TRackIr is no longer recognized, in the main screen I find device not found, checking in the device management appears the icon as an unknown device.
I tried to uninstall the drivers, using the installer, I then reinstalled the drivers but the problem remains.
Any solution?

Re: Problem my TRI and Windows 10

Posted: Wed Jun 20, 2018 1:16 pm
by Mikki72
Resolved:
I discovered that the windows update has changed the properties of the "PROGRAM (x86)" folder, where the software is installed by default.
When I started the EXE file to install the TRACK IR software, the drivers were not installed correctly.
I found the solution by installing the software in another HDD and like magic everything came back to work properly.
All times are UTC-07:00
Page 1 of 1

Powered by phpBB® Forum Software © phpBB Limited