TrackIR 5 stopped working all of a sudden

Fede_IT
Posts: 1
Joined: Sun Jul 01, 2018 3:52 pm

TrackIR 5 stopped working all of a sudden

Post by Fede_IT » Sun Jul 01, 2018 4:06 pm

Hi there,
been using TrackIR for a while, on FSX steam coupled to OpusFSX, and I never had an issue. Today, I started as usual, but I saw only one light was lit, and it wasn't detecting any movement. So I opened the TrackIR interface, and it seemes fine, but no clip/proclip detected (those 3 green dots).Browsing on the forums, I did everything requested (uninstalled everything, downloaded software, installed as admin, plugged in, etc) Fact is that Win10 sees my Track IR (it is not an "unknown device"), it works (I can pause it, the red lights turn on), and I see it connected on the program interface (it appears and disappears when I plug it in and out) but it doesn't detect any clip....

Any ideas?

Thanks
Fede

Dale Goldstone
Posts: 1
Joined: Mon Dec 27, 2010 4:04 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Dale Goldstone » Mon Jul 02, 2018 6:50 pm

Me too :evil:

Michaeltraup
Posts: 2
Joined: Wed Jun 13, 2018 8:51 pm
Location: Virgin Islands
Contact:

TrackIR 5 stopped working all of a sudden

Post by Michaeltraup » Wed Jul 04, 2018 9:50 am

As far as I know nothing changed anywhere on my computer but all of a sudden Spell Catcher stopped working. Can you help with what to look for to get it going again?

Many thanks

Impact84
Posts: 1
Joined: Thu Jul 05, 2018 8:48 am

Re: TrackIR 5 stopped working all of a sudden

Post by Impact84 » Thu Jul 05, 2018 8:53 am

Hi all ! Since few days have a same problem. Which OS Windows do you have ? Did you solve the problem ?

With best regards
Impact84

jcomm
Posts: 1
Joined: Mon Jul 09, 2018 2:31 am

Re: TrackIR 5 stopped working all of a sudden

Post by jcomm » Mon Jul 09, 2018 2:35 am

Same here since today...

After the latest Win 10 update:

2018-06 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4284822)

it worked for a couple days, then all of a sudden the camera appeared to go nuts, wiggling all around, and then simply stopped working.

I made all possible fixes, including a total erase of the software and drivers, re-install, everything.

The TIR 5 software works, but there are no green leds lit up on the unit.

Tried with track clip and track clip pro

joe.lee
Posts: 26
Joined: Thu Nov 12, 2015 10:57 am

Re: TrackIR 5 stopped working all of a sudden

Post by joe.lee » Tue Jul 10, 2018 10:07 am

Hello all,

Thank you for reporting this issue. We are currently investigating whether the recent windows update introduced a problem with TrackIR. I will keep everyone posted in this thread. We apologize for the inconvenience.

Regards,
Joseph Lee
NaturalPoint | Customer Support Engineer

joe.lee
Posts: 26
Joined: Thu Nov 12, 2015 10:57 am

Re: TrackIR 5 stopped working all of a sudden

Post by joe.lee » Wed Jul 11, 2018 9:44 am

Hello all,

We have tested it against the recent windows update (v1803) on multiple computers, but somehow we were not able to reproduce any crash/connection issues. We are still keeping an eye on it, but if you need further assistance, please email us at support@naturalpoint.com with the descriptions of the issue and details about when it started happening.

Sincerely,
Joseph Lee
NaturalPoint | Customer Support Engineer

Lenop
Posts: 1
Joined: Thu Aug 09, 2018 1:47 pm

Re: TrackIR 5 stopped working all of a sudden

Post by Lenop » Thu Aug 09, 2018 2:04 pm

Same thing here: TrackIR stopped tracking but ONLY in TrackClipPro mode. The 4 red status lights don't lit up. In trackclip mode they do and tracking is fine.
I updated to latest Windows 10 version (1803 KBB4340917) today and the issue appeared.
Rolling back doesn't resolve the issue, neither does uninstalling and installing TrackIR software.

Curious if any of the other reporters resolved the issue.

lharv71
Posts: 6
Joined: Mon May 25, 2015 9:46 am

Re: TrackIR 5 stopped working all of a sudden

Post by lharv71 » Thu Sep 20, 2018 3:49 pm

Mine is going crazy when I reload windows 10 completely it works for a few days then BANG I get this;
TrackIR Issues.JPG
TrackIR Issues.JPG (173.44 KiB) Viewed 145 times
Please HELP with this issue ASAP...........I am an avid Flight Simmer and this is my past time.................

Harv

Blackcat
Posts: 1
Joined: Sat Aug 04, 2018 1:57 am

Re: TrackIR 5 stopped working all of a sudden

Post by Blackcat » Wed Oct 10, 2018 1:14 am

I have the same problem for 6 months. after a long period of madness, it does not work anymore. the 4 leds in the sensor are lit, the red leds come on when it is paused. I did not change anything in my configuration. to read forum posts, I find that we have different hardware and software configurations, but the problem is the same.
I do not want to believe in a planned obsolescence.
So, please find a solution.

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