TrackIR 5 software issues

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Beau
Posts: 3
Joined: Thu May 25, 2017 10:47 am

TrackIR 5 software issues

Post by Beau » Wed Jul 04, 2018 9:21 am

I am continuing to get the 1714 error and I am told to choose a new "path"/ folder to download it from. It will not install no matter what but continues to tell me the TrackIR5.msi file is missing. what should i do?

danielpaul
Posts: 1
Joined: Sat Jul 07, 2018 12:26 am
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Re: TrackIR 5 software issues

Post by danielpaul » Sat Jul 07, 2018 12:38 am

Hello,

I bought mine from Amazon.com.

This is what I did:

1- Downloaded and installed the x64 drivers from your site.
2- Downloaded and installed the TrackIR 5.4.2 software
3- Plugged my TrackIR camera into my computer's USB port.

Note: After connecting it, I don't see any light on the camera, is this normal?, because I don't see any external damage on it, and it came in it's package sealed. I would like to identify whetter my camera arrived broken or internally damaged.

4- After plugging it, windows said that it couldn't install the driver.
5- So I went into my "Device Manager" and found it's marked as "Unknown Device".
6- Went into "Properties" -> "Update Driver..." -> "Browse my computer for driver software", then pointed it to:

"C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64"

And hit next....

7- Windows said: "Windows was unable to install your Unknown Device"

Also, I tried to launch the "TrackIR 5.4.2" software and it said also "No device detected".

I would appreciate any help.

Thanks,


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