Drivers not update since 2016

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lexo1000
Posts: 2
Joined: Sun Nov 18, 2018 3:39 am

Drivers not update since 2016

Post by lexo1000 » Sun Nov 18, 2018 3:42 am

Do you plan to update it soon ? It seems that TrackIR 5 software is not follow up anymore...

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 83
Joined: Tue Aug 15, 2017 1:56 pm

Re: Drivers not update since 2016

Post by Chris.Johnson » Tue Nov 20, 2018 4:22 pm

Hello,

The Track IR drivers are working well in windows 10, there are no planned updates currently.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

lexo1000
Posts: 2
Joined: Sun Nov 18, 2018 3:39 am

Re: Drivers not update since 2016

Post by lexo1000 » Tue Jan 08, 2019 12:05 pm

I disagree with that.
Some functions works bad on latest Win10. For example :
- smooth setting reset to default after reboot
- in setting menu, tick "Run on system startup" & "Run minimized" are not saved after reboot.

It's not a big deal but I would prefer to know that the product in which I invested is followed a minimum by its conceptors.
Since 3 years, Im sure you could take time to improve driver.

thanks

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 83
Joined: Tue Aug 15, 2017 1:56 pm

Re: Drivers not update since 2016

Post by Chris.Johnson » Fri Jan 11, 2019 5:07 pm

Hello lexo1000,

Thank you for bringing this to our attention.

Track IR does work on Startup, but Windows 10 likes to make it difficult. You have to enable this in Startup Tasks.
  • Press the Windows Key
  • Type: Startup Tasks
  • Search for: Track IR 5
  • Enable
The Smooth setting needs to be saved to a profile for it to be remembered. To save a profile:
  • Press the + icon in the profiles tab In the Advanced settings
  • Name your new profile, and press OK
  • Smooth setting will be remembered next time Track IR is launched
Please let me know if this helps. If not, please generate a support ticket by emailing support@naturalpoint.com and I will be happy to do a remote session with you.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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