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tIR won't turn off

Posted: Fri Mar 21, 2003 8:09 am
by Phalcon51
Jim or Halstead,

My tIR unit (one of the older black-case ones, if it matters) doesn't turn off anymore. When I close the driver, the green light stays on. Even when I turn off my computer, the green light stays on. If I disconnect the USB connection to turn it off, the next time I boot up and run the driver the green light comes on momentarily, but then it doesn't see the reflector dot and shows "no data" until I reload the driver (I'm running 2.01b).

Any ideas?

Re: tIR won't turn off

Posted: Fri Mar 21, 2003 12:00 pm
by Jim
Does it still work at all? If the green light is still on then something must be wrong. Email support@naturalpoint.com with your serial # and we can warrenty it.

Re: tIR won't turn off

Posted: Sat Mar 22, 2003 12:18 pm
by 609IAP_Recon
Try uninstalling, make sure you disconnect the unit when it tells you too, etc...

Then install the newer one.

Worth a shot before sending it back.