problem with trackir 5

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benjack
Posts: 2
Joined: Sun Sep 15, 2019 10:55 am

problem with trackir 5

Post by benjack » Sun Sep 15, 2019 11:01 am

Hello
my problem is the following, after launching the tracker, I open my game xplane 11, I chose a plane and when the plane is open the tracker does not work despite the fact that both lights are yellow. I have to open another plane to track it works is not normal to repair
thank you

benjack
Posts: 2
Joined: Sun Sep 15, 2019 10:55 am

Re: problem with trackir 5

Post by benjack » Wed Sep 18, 2019 2:03 am

Hello
we buy a product that costs quite a lot and it does not work or badly and nobody is able to give me a solution
I do not understand
thank you

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 105
Joined: Tue Aug 15, 2017 1:56 pm

Re: problem with trackir 5

Post by Chris.Johnson » Wed Sep 18, 2019 3:50 pm

Hello,

let's get you some more direct support. Please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

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