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problem with trackir 5

Posted: Sun Sep 15, 2019 11:01 am
by benjack
Hello
my problem is the following, after launching the tracker, I open my game xplane 11, I chose a plane and when the plane is open the tracker does not work despite the fact that both lights are yellow. I have to open another plane to track it works is not normal to repair
thank you

Re: problem with trackir 5

Posted: Wed Sep 18, 2019 2:03 am
by benjack
Hello
we buy a product that costs quite a lot and it does not work or badly and nobody is able to give me a solution
I do not understand
thank you

Re: problem with trackir 5

Posted: Wed Sep 18, 2019 3:50 pm
by Chris.Johnson
Hello,

let's get you some more direct support. Please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.