TrackIR not tracking?

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Joined: Sat Sep 21, 2019 12:00 pm

TrackIR not tracking?

Post by Rob1594 » Sat Sep 21, 2019 12:19 pm

So, my TrackIR app just starting spamming out for no reason. It was working fine until just now. In the camera view it shows it's tracking like 7 points?? Not sure why. Any help?

NaturalPoint Employee
NaturalPoint Employee
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR not tracking?

Post by Chris.Johnson » Tue Sep 24, 2019 11:07 am

Hello Rob1594,

This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by? Any new lighting in the room? You have to find what is causing the additional reflections and either cover them, or move them. You may also adjust the light filtering threshold in the advanced camera settings.
All the Best,
Chris Johnson
Customer Support Engineer

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