TrackIR 5 Freakout (With VIDEO)

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quaglinoman
Posts: 4
Joined: Sat Oct 12, 2019 7:46 pm

TrackIR 5 Freakout (With VIDEO)

Post by quaglinoman » Mon Oct 28, 2019 9:06 pm

Windows 10, all updated, Drivers current, worked great last night. Started out of nowhere. Has happened before.

https://streamable.com/ge54o

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 118
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 5 Freakout (With VIDEO)

Post by Chris.Johnson » Mon Nov 11, 2019 10:52 am

Hello,

Thank you for sharing the video, that made it easy to determine what is happening here. There is a reflection on the left side of the camera view (Your right side) that is confusing the sensor. You will want to identify what the object is, and cover it u, or move it if possible.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

quaglinoman
Posts: 4
Joined: Sat Oct 12, 2019 7:46 pm

Re: TrackIR 5 Freakout (With VIDEO)

Post by quaglinoman » Mon Nov 11, 2019 12:14 pm

I noticed my TV had a small red LED light under it for I guess a sensor. I figured it was close to the approximate location, I covered it and so far...nothing more with it freaking out, perhaps days it did not happen was based on lighting in room or my head JUST blocking it.Glad you all noticed that.

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