Green light off

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cimerians
Posts: 6
Joined: Tue Apr 18, 2017 12:05 pm

Green light off

Post by cimerians » Fri Nov 08, 2019 9:19 am

Hello just wondering what it means if the green light is off, been having issues lately with tracking and I noticed the green light is sometimes off. If I jiggle the SmartNav it will come on but still doesn't seem to track properly.

I have another Smartnav at work and the green light on that one is always on and the tracking is perfect (using the same settings etc.)

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 118
Joined: Tue Aug 15, 2017 1:56 pm

Re: Green light off

Post by Chris.Johnson » Mon Nov 11, 2019 11:27 am

Hello,

Thank you for asking about this. It sounds like the USB cable, or connection is starting to fail. Can you try using a different USB cable to see if that fixes it?
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

cimerians
Posts: 6
Joined: Tue Apr 18, 2017 12:05 pm

Re: Green light off

Post by cimerians » Mon Nov 11, 2019 1:59 pm

Just tried that and thats exactly what it was. Thanks for responding, all good now. :D

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