Low frames for camera

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Low frames for camera

Post by Woulffman » Fri Jan 24, 2020 6:01 pm

Just this week I started getting low frames for the camera. I seems like maybe a Windows update may have caused the issue. I've tried removal and reinstall (complete). I've tried different USB ports also. It is very jittery. Anyone have an idea what may be going on?

Thanks

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: Low frames for camera

Post by Chris.Johnson » Mon Jan 27, 2020 2:29 pm

Hello,

Can you share some screen shots of the camera view please? I want to rule out that sensor being bad.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Tue Jan 28, 2020 5:03 pm

Thanks for the response.

Here is a screenshot:
Image

Here is a recording:
https://youtu.be/-vXg2ZcSESA

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Sat Feb 01, 2020 7:17 am

Anyone have an idea what could be causing the low frames?

Thanks

joe.lee
NaturalPoint Employee
NaturalPoint Employee
Posts: 50
Joined: Thu Nov 12, 2015 10:57 am

Re: Low frames for camera

Post by joe.lee » Fri Feb 07, 2020 12:44 pm

Hello,

Are you using the latest version of TrackIR?
Are you seeing this jittering behavior in-game also?

In the video, I noticed that the framerate jumps up as you are moving the mouse cursor over the viewport.
Track IR software doesn't necessarily clamp its frame update rate at 60-fps, and the software is not representing how fast the Track IR is processing data. The reason why the frame rate jumps up when the mouse is moving over it, is probably because we are forcing the frame rate to give you proper mouse update rate when adjusting the view. But when there is no mouse data, there isn't a need to draw that many frames. Lowering the frame rate when not in use also saves the GPU from having to work as hard. I think this might be what you are seeing. Could you please check whether if the tracking rate is low when using it in the game?

Regards,
NaturalPoint | Customer Support

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Sun Feb 09, 2020 8:53 am

Hi,

Version is 5.4.2.27545
In game is the same slow frame (unplayable)

The frames are still unbearable even with the mouse over the screen. At first I thought it was an update to Windows but I've ruled that out by trying on another computer. It appears to be be a bad sensor as no matter the PC, the issue remains.

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Sun Feb 09, 2020 8:56 am

I actually did notice better frames when moving the mouse over. I think you are on to something. Disregard my last about it being a bad sensor.

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Wed Feb 12, 2020 7:18 pm

Another observation. If I click in the "Motion Adjustment" window and actively move the mouse around, the frames for that window are normal. Same with the 3D view. So it is not the sensor but maybe the application isn't getting the priority it needs?

Thanks

otherguy
Posts: 3
Joined: Wed Dec 25, 2019 8:10 pm

Re: Low frames for camera

Post by otherguy » Thu Feb 13, 2020 8:02 pm

I have this issue too, I haven't changed any settings since I installed Track IR, but lately, when I launch the game it starts out just fine but at some point it slows down considerably. I move my head and nothing happens for a couple seconds, then it will move.

Woulffman
Posts: 18
Joined: Fri Jan 24, 2020 5:56 pm

Re: Low frames for camera

Post by Woulffman » Mon Feb 17, 2020 8:35 am

I really need some help with this. As it stands, I can't use my TrackIR5 because of the low frames. As I've stated, if I click in the camera view and actively move the mouse, my frame rate is fine. Once I move the mouse out of the 3d view, the frames drop.

Thanks

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