latest software update

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paddler
Posts: 2
Joined: Sat Jul 22, 2017 1:58 pm

latest software update

Post by paddler » Mon Feb 03, 2020 1:58 pm

I am currently running Track IR 5 version 5.4.2.2745. However when I check for software updates it tells me the newest version is 5.4.000. When I download this version and attempt to install the only options are to remove or repair. What is the current update and how do I install it? Must I remove the program first and then reinstall using the newest downloadable file?
Thanks.

joe.lee
NaturalPoint Employee
NaturalPoint Employee
Posts: 37
Joined: Thu Nov 12, 2015 10:57 am

Re: latest software update

Post by joe.lee » Fri Feb 07, 2020 12:48 pm

Hello,

Thank you for reporting this. It looks like the software update page has not been updated properly.
All of the software versions are available to download from our webpage: http://www.naturalpoint.com/trackir/downloads/

At the time of writing, 5.4.2.2745 is the latest version available so there is no need to install another version.
If there is a need to install a different version, you will want to remove TrackIR / NaturalPoint USB Drivers from add or remove programs and install the other version.

Regards,
Joseph Lee
NaturalPoint | Customer Support Engineer

paddler
Posts: 2
Joined: Sat Jul 22, 2017 1:58 pm

Re: latest software update

Post by paddler » Sun Feb 09, 2020 8:59 am

Thank you for your response, much appreciated.
Rick

Woulffman
Posts: 11
Joined: Fri Jan 24, 2020 5:56 pm

Re: latest software update

Post by Woulffman » Mon Feb 10, 2020 5:12 pm

Another observation. If I click in the "Motion Adjustment" window and actively move the mouse around, the frames for that window are normal. Same with the 3D view. So it is not the sensor but maybe the application isn't getting the priority it needs?

Thanks

Woulffman
Posts: 11
Joined: Fri Jan 24, 2020 5:56 pm

Re: latest software update

Post by Woulffman » Tue Feb 11, 2020 4:23 pm

Disregard my last. Wrong thread.

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