Track IR 5 2020 Problems

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Joined: Fri Mar 13, 2020 7:30 pm

Track IR 5 2020 Problems

Post by Keese » Fri Mar 13, 2020 7:36 pm

For some reason whenever im looking straight down, the view veers off to the left. What can the solution be. Also, I tried to buy the track ir pro version, and it is just as useless. It won't work unless I flip it upside down. What is going on?! I checked the camera view and nothing is showing up. What can I do.? Also, will there be a Track IR 6 coming or is this it? I haven't heard much.

NaturalPoint Employee
NaturalPoint Employee
Posts: 16
Joined: Wed Mar 04, 2020 9:53 am

Re: Track IR 5 2020 Problems

Post by jon.campbell » Mon Mar 16, 2020 9:25 am

Hello Keese,

Thanks for posting on the TrackIR support Forum.

Inside the TrackIR software, when you are looking straight at the camera (before you look down) what does the Camera view look like? Is it picking up your markers and displaying them as three green dots/blobs? If that is looking fine, at what point of looking down do they disappear?

If you can get me that information, we can go from there. Thank you!
Jon Campbell
Customer Support Engineer

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