Track IR 5 2020 Problems

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Keese
Posts: 2
Joined: Fri Mar 13, 2020 7:30 pm

Track IR 5 2020 Problems

Post by Keese » Fri Mar 13, 2020 7:36 pm

For some reason whenever im looking straight down, the view veers off to the left. What can the solution be. Also, I tried to buy the track ir pro version, and it is just as useless. It won't work unless I flip it upside down. What is going on?! I checked the camera view and nothing is showing up. What can I do.? Also, will there be a Track IR 6 coming or is this it? I haven't heard much.

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 76
Joined: Wed Mar 04, 2020 9:53 am

Re: Track IR 5 2020 Problems

Post by jon.campbell » Mon Mar 16, 2020 9:25 am

Hello Keese,

Thanks for posting on the TrackIR support Forum.

Inside the TrackIR software, when you are looking straight at the camera (before you look down) what does the Camera view look like? Is it picking up your markers and displaying them as three green dots/blobs? If that is looking fine, at what point of looking down do they disappear?

If you can get me that information, we can go from there. Thank you!
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

Keese
Posts: 2
Joined: Fri Mar 13, 2020 7:30 pm

Re: Track IR 5 2020 Problems

Post by Keese » Sat May 23, 2020 4:32 pm

Hello,

Sorry for the late feedback. So when I am looking in the software I see 3 green blobs. Then as little as 5 degrees looking down, it starts to drastically turn to the left. I started compensating when looking down, to start turning my head right if I need to look down in-game

photohumph
Posts: 2
Joined: Fri Jan 24, 2020 6:10 am

Re: Track IR 5 2020 Problems

Post by photohumph » Fri Jul 17, 2020 7:39 am

Did Jon ever answer you Keese as I have the same problem with every game I own when trying to look down !!!!!

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 76
Joined: Wed Mar 04, 2020 9:53 am

Re: Track IR 5 2020 Problems

Post by jon.campbell » Fri Jul 17, 2020 8:55 am

Hi photohumph,

Are you using the TrackClipPro or the regular metal TrackClip that mounts on a hat? Do you have the TrackIR camera centered on your monitor at the same height as your head? Let me know and we can go from there.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

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