my Trakir 5 is shaking - jerking...

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otto.bann5983
Posts: 1
Joined: Sat Mar 14, 2020 8:36 am

my Trakir 5 is shaking - jerking...

Post by otto.bann5983 » Sat Mar 14, 2020 8:41 am

... after several years of good job, my TR5 turns crazy, no fluidity anymore... :(

https://youtu.be/QiAWHtehnCE

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 82
Joined: Wed Mar 04, 2020 9:53 am

Re: my Trakir 5 is shaking - jerking...

Post by jon.campbell » Mon Mar 16, 2020 9:28 am

Hi Otto, We saw your ticket and this will be handled through our ticketing system.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

YankeeDoodle2992
Posts: 1
Joined: Thu Jun 04, 2020 12:06 pm

Re: my Trakir 5 is shaking - jerking...

Post by YankeeDoodle2992 » Thu Jun 04, 2020 12:13 pm

Hello Jon,

I'm new I bought my first Track IR and I'm having the same exact issue but mines was bought two weeks and I got it in yesterday.

I've tried very much with setting it up and even with it being programmed and centered. I still get that Jerky and bouncing away when I move my head around.

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 82
Joined: Wed Mar 04, 2020 9:53 am

Re: my Trakir 5 is shaking - jerking...

Post by jon.campbell » Thu Jun 04, 2020 12:37 pm

Hi YankeeDoodle2992,

If you go to "Camera View" inside the TrackIR software. Do you see any red dots or blobs besides the 3 green blobs which represent your TrackClip? If so, you have light interference from either direct sunlight or reflected sunlight in your camera's view. You will need to cover up any windows that are allowing light in. Or you might have reflective objects in your camera's view. Feel free to post a screenshot of your Camera View if you are still having issues.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

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