Delivery issues

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Gonza1_2015
Posts: 1
Joined: Tue Apr 21, 2020 3:14 pm

Delivery issues

Post by Gonza1_2015 » Tue Apr 21, 2020 3:19 pm

How do i check the delivery status of my track IR?

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 57
Joined: Wed Mar 04, 2020 9:53 am

Re: Delivery issues

Post by jon.campbell » Tue Apr 21, 2020 3:42 pm

Please email sales@naturalpoint.com with your order number.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

Julian
Posts: 1
Joined: Mon Apr 27, 2020 7:57 am

Re: Delivery issues

Post by Julian » Mon Apr 27, 2020 8:10 am

Having same issue, but i did contact sales through that email address.

Its the 27th, i ordered on the 21st, i checked my bank account to see if the money was
debited from my account and it was debited on the 23rd.

I haven't received a response from sales yet or at all about my shipment, whats getting me is i ordered 2nd air, so
to me if i ordered on the 21st, i would have assumed i would have received the package by the 24th or the 25th the latest.
Whats the deal!?

I'm out $190 for this! wtf is taking so long!?

Would help if there was some form of tracking number i could follow like you would with amazon, but i place the
order and can only trust, and assume that it would be delivered in the time i had ordered for.
These sales people all not at the office or something!?

Helljumper47
Posts: 2
Joined: Tue May 12, 2020 4:07 am

Re: Delivery issues

Post by Helljumper47 » Tue May 12, 2020 4:15 am

I am not sure if the customer service is really slow, their own systems is very poor at generating emails or they are shutdown these days.

I've placed my order last night, got the thank you page with order code, received message from my bank that money has been paid and I have not even received any email from natural point regarding my order (even though it clearly said on confirmation page that I will)

I've even put in a ticket asking about it and nothing.

So I am not sure what's going on here.

I understand that due to covid delivery times can take longer but just an acknowledgement of order is what is expected. And in case the business is not operational due to covid it should be put on the website that orders are not being taken

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 57
Joined: Wed Mar 04, 2020 9:53 am

Re: Delivery issues

Post by jon.campbell » Tue May 12, 2020 7:48 am

Hi Helljumper47,

Can you send an email to support@naturalpoint.com with your details and we will try to sort this out.

Thank you,
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

Helljumper47
Posts: 2
Joined: Tue May 12, 2020 4:07 am

Re: Delivery issues

Post by Helljumper47 » Tue May 12, 2020 8:28 am

jon.campbell wrote:
Tue May 12, 2020 7:48 am
Hi Helljumper47,

Can you send an email to support@naturalpoint.com with your details and we will try to sort this out.

Thank you,
Sure will do it as well.

I've also send email at the address have above (the sales one)

And I had a support ticket as well.

hikona12
Posts: 1
Joined: Mon May 18, 2020 6:42 pm

Re: Delivery issues

Post by hikona12 » Mon May 18, 2020 6:44 pm

Helljumper47 wrote:
Tue May 12, 2020 8:28 am
jon.campbell wrote:
Tue May 12, 2020 7:48 am
Hi Helljumper47,

Can you send an email to support@naturalpoint.com with your details and we will try to sort this out.

Thank you,
Sure will do it as well.

I've also send email at the address have above (the sales one)

And I had a support ticket as well.
Have you had any progress with this issue because I have the same and haven't heard from anyone yet.

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 57
Joined: Wed Mar 04, 2020 9:53 am

Re: Delivery issues

Post by jon.campbell » Tue May 19, 2020 9:46 am

Hi Hikona12,

Can you private message me with your order #? I will be sure to get you sorted out.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

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