Counterfeit TrackIR Concern

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ReaperzKingz
Posts: 1
Joined: Thu Jul 23, 2020 2:51 am

Counterfeit TrackIR Concern

Post by ReaperzKingz » Thu Jul 23, 2020 2:56 am

Good Evening TrackIR team,

I am feeling a little nervous as I have purchased a TrackIR here from a pretty reputable retailer selling this as a genuine item, however I have questions now of it's authenticity, Firstly do NaturalPoint ever send their products (specifically TrackIR) in a box such as this, and secondly, everywhere I have read on the NaturalPoint website indicates that the TrackClip is Powder coated Metal, this one is plastic. Just am not feeling comfortable with this purchase at the moment. Do NaturalPoint have a serial number checking facility?
Here is the image of the item purchased
TrackIR.jpg
Image Of My Purchased TrackIR
TrackIR.jpg (141.52 KiB) Viewed 82 times
Cheers & thanks in advance

jon.campbell
NaturalPoint Employee
NaturalPoint Employee
Posts: 76
Joined: Wed Mar 04, 2020 9:53 am

Re: Counterfeit TrackIR Concern

Post by jon.campbell » Thu Jul 23, 2020 8:11 am

Hello,

Thank you for your post. Unfortunately you have purchased a counterfeit TrackIR. I would suggest that you request a refund from whom you bought it from and report the seller. Who did you purchase this from so others know to avoid them?
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint

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