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TrackIR 5 no device detected

Posted: Tue Aug 11, 2020 12:28 am
by FT_CRC
Every time I plug in and after a few seconds I can see on the software that my trackIR camera pops up on the device status panel for a second and then it disappears, and the device status was shown as None. In the meantime I can hear the windows tone of the USB device being connected first but then immediately unplugged.

I can't find any natural point device in my device manager as well

I tried switching different USBs and updated the software to latest version, but none of that worked. I had the device working fine for two months already until today that I had this problem.

Re: TrackIR 5 no device detected

Posted: Tue Aug 11, 2020 10:44 am
by jon.campbell
Hello,

Can you send an email to support@naturalpoint.com? Can you include your serial number in the email? Thank you.