Track IR not recognizing clip

[Pyrokite]

Hello,

I haven't used my Track IR in years but decided to bring it out again. I downloaded the software, and hooked it up. When powered on I see 4 red LED lights on the track IR sensor, but it doesn't recognize my hat clip. I borrowed someone elses hat clip and it doesn't recognize that either. I am sure there is a button or a setting I have off, I haven't used it in a while so I forgot how to set it up. Any advice would be appreciated. Thank you.

[NaturalPoint.Kai]

Hello Pyrokite,

What model of TrackIR are you using (3,4,5)? How many tracking markers are on your reflective hat TrackClip? If you have a TrackIR 3, you will need to activate your Vector Expansion License for the software to recognize your TrackClip properly.

Best,

Kai

[Pyrokite]

Thank you for the response.

It is I believe a TrackIR5. I purchased it in 2015. My hat TrackClip has 3 tracking markers on it.