TrackIR will not start, crashes on startup.
Posted: Wed Jun 29, 2022 6:04 pm
I have tried uninstalling, administrator mode, deleting the settings.xml, etc and nothing works. It worked fine then suddenly it doesn't work anymore.
Here is what I got in event viewer.
Log Name: Application
Source: Application Error
Date: 6/29/2022 8:58:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x221456c9
Exception code: 0xc0000374
Fault offset: 0x000e6cf3
Faulting process id: 0x5660
Faulting application start time: 0x01d88c1c7c91cb70
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 7bb8b8b4-7645-4d22-9300-5a8b3826a188
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-06-30T00:58:19.6284158Z" />
<EventRecordID>47005</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-2HL3VLM</Computer>
<Security />
</System>
<EventData>
<Data>TrackIR5.exe</Data>
<Data>5.4.2.27545</Data>
<Data>570588ce</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.1741</Data>
<Data>221456c9</Data>
<Data>c0000374</Data>
<Data>000e6cf3</Data>
<Data>5660</Data>
<Data>01d88c1c7c91cb70</Data>
<Data>C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>7bb8b8b4-7645-4d22-9300-5a8b3826a188</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 6/29/2022 8:58:20 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 2199725902376041721, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TrackIR5.exe
P2: 5.4.2.27545
P3: 570588ce
P4: StackHash_c48c
P5: 10.0.19041.1741
P6: 221456c9
P7: c0000374
P8: PCH_04_FROM_ntdll+0x00072F8C
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA15B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA227.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA238.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA247.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA277.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_931b15a24977a48be9278d329d6d1c41eba5fe6_426027f4_81069ae1-646c-4470-b11e-30b841e6b4b8
Analysis symbol:
Rechecking for solution: 0
Report Id: 7bb8b8b4-7645-4d22-9300-5a8b3826a188
Report Status: 268435456
Hashed bucket: e1ed578138c654da8e86ff0db6597cf9
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-06-30T00:58:20.6221341Z" />
<EventRecordID>47006</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-2HL3VLM</Computer>
<Security />
</System>
<EventData>
<Data>2199725902376041721</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>TrackIR5.exe</Data>
<Data>5.4.2.27545</Data>
<Data>570588ce</Data>
<Data>StackHash_c48c</Data>
<Data>10.0.19041.1741</Data>
<Data>221456c9</Data>
<Data>c0000374</Data>
<Data>PCH_04_FROM_ntdll+0x00072F8C</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA15B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA227.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA238.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA247.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA277.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_931b15a24977a48be9278d329d6d1c41eba5fe6_426027f4_81069ae1-646c-4470-b11e-30b841e6b4b8</Data>
<Data>
</Data>
<Data>0</Data>
<Data>7bb8b8b4-7645-4d22-9300-5a8b3826a188</Data>
<Data>268435456</Data>
<Data>e1ed578138c654da8e86ff0db6597cf9</Data>
<Data>0</Data>
</EventData>
</Event>
Here is what I got in event viewer.
Log Name: Application
Source: Application Error
Date: 6/29/2022 8:58:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x221456c9
Exception code: 0xc0000374
Fault offset: 0x000e6cf3
Faulting process id: 0x5660
Faulting application start time: 0x01d88c1c7c91cb70
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 7bb8b8b4-7645-4d22-9300-5a8b3826a188
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-06-30T00:58:19.6284158Z" />
<EventRecordID>47005</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-2HL3VLM</Computer>
<Security />
</System>
<EventData>
<Data>TrackIR5.exe</Data>
<Data>5.4.2.27545</Data>
<Data>570588ce</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.1741</Data>
<Data>221456c9</Data>
<Data>c0000374</Data>
<Data>000e6cf3</Data>
<Data>5660</Data>
<Data>01d88c1c7c91cb70</Data>
<Data>C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>7bb8b8b4-7645-4d22-9300-5a8b3826a188</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 6/29/2022 8:58:20 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 2199725902376041721, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TrackIR5.exe
P2: 5.4.2.27545
P3: 570588ce
P4: StackHash_c48c
P5: 10.0.19041.1741
P6: 221456c9
P7: c0000374
P8: PCH_04_FROM_ntdll+0x00072F8C
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA15B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA227.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA238.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA247.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA277.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_931b15a24977a48be9278d329d6d1c41eba5fe6_426027f4_81069ae1-646c-4470-b11e-30b841e6b4b8
Analysis symbol:
Rechecking for solution: 0
Report Id: 7bb8b8b4-7645-4d22-9300-5a8b3826a188
Report Status: 268435456
Hashed bucket: e1ed578138c654da8e86ff0db6597cf9
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-06-30T00:58:20.6221341Z" />
<EventRecordID>47006</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-2HL3VLM</Computer>
<Security />
</System>
<EventData>
<Data>2199725902376041721</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>TrackIR5.exe</Data>
<Data>5.4.2.27545</Data>
<Data>570588ce</Data>
<Data>StackHash_c48c</Data>
<Data>10.0.19041.1741</Data>
<Data>221456c9</Data>
<Data>c0000374</Data>
<Data>PCH_04_FROM_ntdll+0x00072F8C</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA15B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA227.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA238.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA247.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA277.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_931b15a24977a48be9278d329d6d1c41eba5fe6_426027f4_81069ae1-646c-4470-b11e-30b841e6b4b8</Data>
<Data>
</Data>
<Data>0</Data>
<Data>7bb8b8b4-7645-4d22-9300-5a8b3826a188</Data>
<Data>268435456</Data>
<Data>e1ed578138c654da8e86ff0db6597cf9</Data>
<Data>0</Data>
</EventData>
</Event>