forums.naturalpoint.com

Hi everyone, I just got the Track IR2 today, installed the software and am trying to run it.

I keep getting an error though. Just see the picture...



Here are my system specs:
* OS: Win XP Home SP1
* Directx 9.0B
* Processor: AMD 64 3200+
* Motherboard: Asus K8V Deluxe
* Bios Rev: Version 1005
* Memory: 1 Gig Kingston 3500 (433MHz)
* Video Card: ATI Radeon 9800 Pro Cat 4.40
* Sound Card: SB Audigy 2 (latest non-beta drivers)
* Klipsch ProMedia 5.1 Surround System
* Sound settings utilizing 5.1 speakers and EAX 3
* Mitsubishi Diamond Pro 2060u - 22�
* Pioneer DVD-RW Drive
* Thrustmaster Afterburner II - Force Feedback
* Logitech Wingman Rumblepad gamepad � Force Feedback
* Logitech MX510 Gaming Mouse

Hello jpinard.

There is a possibility that the install routine may have not fully completed successfully or that key files are missing.

I will need you to un-install and re-install the NaturalPoint Software. Please ensure that your unit is not plugged into the USB during this routine.

Before you run the re-install check that the NaturalPoint folder on your C drive has been deleted (this is important)

Then install as administrator and to the default directory. At this point during the install you have to ensure that there is a check in the box for program files and for Flight Simulator 2002/2004 if you have these installed.

If you are continuing to get the runtime errors contact me, and I will help you find what on your system is causing the problem.

[ April 14, 2004, 01:17 PM: Message edited by: Wayne ]

You should also download the latest drivers., I believe it fixes the problem. http://media.naturalpoint.com/software/ ... R_3_03.exe

I know for awhile on my Intel P4 system, I had to turn off Hyperthreading on the TrackIR software as a workaround fo this problem. But 3.03 has fixed this problem for all users to my knowledge. But then again, I don't know of many users out there with a 64-bit processor.

[ April 14, 2004, 02:05 PM: Message edited by: Snake122 ]