trackIR 5 hat clip is all black.
Posted: Sat Mar 11, 2023 10:18 pm
is this normal for the reflectors to be all black? I just got mine today and it won't respond unless you put the clip directly to the camera.
Hello Gec5741,
Thank you for providing that photo. No, that doesn't appear to be normal. I suggest that you work with the reseller you purchased this from to confirm the unit is legitimate and to get a refund or a replacement. You can also contact us using the form on our webpage (https://www.trackir.com/help) for further assistance in verifying whether a product is valid.
Kind Regards,