Camera disconnections problem(Slim x13)

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itaiSkyline
Posts: 1
Joined: Wed Jun 07, 2023 2:13 am

Camera disconnections problem(Slim x13)

Post by itaiSkyline »

When trying to connect the camera and run the Motive program, there are disconnections(work for short periods), an "E1" is shown on the camera display, and the light on the back of the camera is reputed: blinking RED > GREEN > YELLOW.

There are another 2 cameras that work fine(meaning the connections, the software, and all the other factors are normal).
The problematic camera arrived to us, by delivery, a bit wet
Perupse updating the firmware will solve the problem?

I appreciate your assistance!
Itai.
Davids
Posts: 12
Joined: Thu Dec 07, 2023 9:35 pm

Re: Camera disconnections problem(Slim x13)

Post by Davids »

Hey there! Sorry to hear about the camera troubles. That "E1" on the display and the funky light sequence don't sound fun. Given it arrived a bit wet, updating the firmware might actually help. Moisture could be causing the hiccup. It's worth a shot, and if the other two are working fine, it's a good sign it might do the trick. Fingers crossed for a smooth fix! Let me know how it goes.
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