TrackIR Heavy stuttering in software

[Clutchy]

Hi Jillian,

FYI...I tested the unit on another computer that has never had TrackIR installed and there was no change. It is definitely a broken unit.

Thank you.

[jillian.smythe]

Hi Clutchy,

Thank you for the update. If you purchased your unit within the last year, please reach out to us here to request a replacement: https://www.trackir.com/help.

Kind Regards,

[Clutchy]

Hi Jillian,

I've had the unit for many years so I've ordered a new one. Thank you.

[Clutchy]

Hi Jillian,

One final FYI - My replacement TrackIR 5 works just fine.

Thank you.

[jillian.smythe]

Hi Clutchy,

Excellent news! Happy gaming!

Kind Regards,

[jillian.smythe]

Arfflar99,

Do you have another computer you can test the hardware on? The user above found that their issue was caused by defective hardware, and they purchased a replacement camera, which resolved the issue. If you are still seeing the same issue when connecting the camera to a different computer, then this may be a hardware issue with the camera itself. Please note that our cameras have a 1 year warranty: https://www.trackir.com/warranty.