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Re: TrackIR Heavy stuttering in software
Posted: Tue Mar 12, 2024 7:19 am
by Clutchy
Hi Jillian,
FYI...I tested the unit on another computer that has never had TrackIR installed and there was no change. It is definitely a broken unit.
Thank you.
Re: TrackIR Heavy stuttering in software
Posted: Tue Mar 12, 2024 7:52 am
by jillian.smythe
Hi Clutchy,
Thank you for the update. If you purchased your unit within the last year, please reach out to us here to request a replacement:
https://www.trackir.com/help.
Kind Regards,
Re: TrackIR Heavy stuttering in software
Posted: Wed Mar 13, 2024 5:04 pm
by Clutchy
Hi Jillian,
I've had the unit for many years so I've ordered a new one. Thank you.
Re: TrackIR Heavy stuttering in software
Posted: Mon Mar 18, 2024 12:07 pm
by Clutchy
Hi Jillian,
One final FYI - My replacement TrackIR 5 works just fine.
Thank you.
Re: TrackIR Heavy stuttering in software
Posted: Mon Mar 18, 2024 1:02 pm
by jillian.smythe
Hi Clutchy,
Excellent news! Happy gaming!
Kind Regards,
Re: TrackIR Heavy stuttering in software
Posted: Mon Apr 15, 2024 7:38 am
by jillian.smythe
Arfflar99,
Do you have another computer you can test the hardware on? The user above found that their issue was caused by defective hardware, and they purchased a replacement camera, which resolved the issue. If you are still seeing the same issue when connecting the camera to a different computer, then this may be a hardware issue with the camera itself. Please note that our cameras have a 1 year warranty:
https://www.trackir.com/warranty.